Frequently Asked Questions 

Can I change or cancel my order after placing it? +

Order changes or cancellations are possible only before the item is shipped. Email us as soon as possible with your order number. Once the order is shipped, we can’t modify or cancel it.

Will I receive a design proof before production? +

Of course.Every order includes a digital proof that must be reviewed and approved prior to printing

Are there set-up or hidden fees? +

No. Our pricing is straightforward and fully transparent, with no hidden or setup fees.

How do I track my order? +

Once your order is shipped, we will send you a tracking number via email or SMS. You can use this tracking number to check your shipment status online anytime.

Where is MylarBagCustoms located? +

Headquartered in Klamath Falls, Oregon, with operations in Tulsa, Oklahoma, Brandmydispo proudly serves brands nationwide.

How does the ordering process work for custom products? +

Our process is simple. You submit your requirements, review a digital proof, approve final details, and we handle production and delivery.

How do the free design services work? +

We offer complimentary design services with every custom purchase, whether that means creating a completely new design or refining an existing one.

What industries do you serve? +

We work with a wide range of consumer product brands, including food, cosmetic, supplements, lifestyle, and specialty products.

What should I do if I receive a damaged or incorrect item? +

We’re really sorry if your item arrived damaged or wrong. Please contact our support team within 48 hours of receiving the product with a photo of the damage or incorrect item, and we’ll help resolve it quickly.

Do you ship internationally? +

Currently, we ship to selected countries only. Shipping charges and delivery times vary based on your location. Enter your address at checkout to view shipping options.